A red and white logo for welfaux on a white background

FAQs


Browse our frequently asked questions...

GET IN TOUCH

If you can’t find the answer you are looking for, please do not hesitate to get in touch.

  • Do you provide driver training?

    In short, yes. 


    Find out more about our training provision here

  • Do I need formal training to use a Pedestrian controlled forklift, stacker or powered pallet truck?

    The Health & Safety Executive stipulates the following:-


    “Employers must make sure that all people who use, supervise or manage the use of work equipment have received adequate training, which includes:


    ■ the correct use of the equipment;

    ■ any risks from its use;

    ■ the precautions to take.


    If you are self-employed, you need to do the same type of training, and achieve the same standard, as employers are required to provide to their employees.”


    The Provision and Use of Work Equipment Regulations 1998 (PUWER)


    Our expert trainers can provide a variety of accredited forklift training courses. Find out more here

  • Can I pay by Credit Card?

    Yes we can accept credit card payments over the phone but we recommend BACS payment due to the credit card fee we have to charge.

  • The all time classic… Is that your BEST price?

    Yes it is, if you want value for money! We have a large fleet of vehicles and material handling equipment at very competitive prices. We will also do our best to beat any like-for-like quote.  Get in touch to request a quote. 

  • What’s the difference between Hire Purchase & Contract Hire?

    The main difference is in the name as Hire Purchase (HP) gives you legal ownership at the end and Contract Hire (CH) does not.


    VAT is treated differently as well with VAT on HP being payable up front and VAT on CH applicable to all rentals and fees.

     

    HP is paying rentals on the basis of paying off the full purchase price over a set period with a nominal option to purchase fee and outright ownership at the very end.

     

    CH is predominantly a hire agreement usually including a service package where a customer will rent a piece of machinery for a set period of time which will go back to the supplier at the end of that period.


    A customer would not be the legal owner under CH so the depreciation would not appear on their financial records.


    Find out more about our finance options  here.


  • Can I get a truck for tomorrow?

    Yes, we have a large number of forklift trucks available so we will do our best to get you what you need. Get in touch and speak to our team. 

  • Do you just service/maintain Mitsubishi trucks?

    In short no….. we can look after any piece of materials handling equipment. Find out more about our service and maintenance offering here

  • Are you able to move my forklift to another site?

    Yes, of course. We have our own lorry so we can cater to your transport needs. Find out more here

  • Where are you based?

    We are based in Wokingham but offer nationwide cover. Find out more about the areas we service here

  • What is a Thorough Examination?

    A Thorough Examination is the name given to the mandatory inspection required by law to ensure that the mechanical parts of a lift truck are in safe working order. It is roughly equivalent to the MOT for cars. 


    Both a Thorough Examination and an MOT are means of certifying that, at the time of testing, all components which have a bearing on safety have been formally inspected and assessed as being in a safe condition.


    Thorough Examination is distinctly separate from a truck's regular maintenance programme (even though some of the same items are included in both regimes). It is not part of maintenance — it is an examination embedded in legislation. As a result, a Thorough Examination would not normally be included in a maintenance agreement, unless specifically requested.


    The examination must be carried out at least every 12 months.


    The employer of the truck operator is responsible for this. If the truck is hired, the hire company is responsible.


    Welfaux is accredited by the Consolidated Fork Truck Services (CFTS) to carry out Thorough Examination inspections - find out more here

If you can’t find what you are looking for, would like to request a demonstration or simply need to chat to one of our team, please get in touch and we’ll be happy to help.
GET IN TOUCH
Share by: